MN
Malcolm N
1 reviews | Active since Dec 2016
27 May 2019, 09:14
Pathetic service, lack of communication!
Santam does not offer any after sales service to its clients. No responses to e-mails sent and no acknowledgement or responses to matters raised with the complaints department.
Helpful (0)
Replies (2)0
Replies (2)
Santam's replyOfficial
27 May 2019, 09:34Good day Mr Naidoo
We have acknowledged your complaint sent to the complaints department on numerous occasions.
We have expressed that we are investigating your concerns around our website functionality.
We await a response in this regard and we will be in contact with you, the moment a response is received.
Thank you and kind regards
Kurt Koopman
Client Care Manager
We have acknowledged your complaint sent to the complaints department on numerous occasions.
We have expressed that we are investigating your concerns around our website functionality.
We await a response in this regard and we will be in contact with you, the moment a response is received.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Santam's reply27 May 2019, 09:34
Official
Good day Mr Naidoo
We have acknowledged your complaint sent to the complaints department on numerous occasions.
We have expressed that we are investigating your concerns around our website functionality.
We await a response in this regard and we will be in contact with you, the moment a response is received.
Thank you and kind regards
Kurt Koopman
Client Care Manager
We have acknowledged your complaint sent to the complaints department on numerous occasions.
We have expressed that we are investigating your concerns around our website functionality.
We await a response in this regard and we will be in contact with you, the moment a response is received.
Thank you and kind regards
Kurt Koopman
Client Care Manager
MN
Malcolm N's updateReviewer Update
27 May 2019, 09:45There was no acknowledgement to any of the e-mails I sent and only after following up numerous times did you respond on the website functionality. The website functionality is not the only issue raised!
it would be nice if the responses to e-mails was as prompt as that on this platform.
it would be nice if the responses to e-mails was as prompt as that on this platform.
MN
Malcolm N's update27 May 2019, 09:45
Reviewer Update
There was no acknowledgement to any of the e-mails I sent and only after following up numerous times did you respond on the website functionality. The website functionality is not the only issue raised!
it would be nice if the responses to e-mails was as prompt as that on this platform.
it would be nice if the responses to e-mails was as prompt as that on this platform.