Pathetic Service from SANTAM , insurance good and proper

Absolutely pathetic service , I opened a claim for water damage after heavy rains on the 6th of April, I got a call from my claims handler to advise that an assessor has been appointed and that he will call me to arrange a booking time. Assessor came through as per arrangement and did his assessment along with a contractor of his choice . electrical items were meant to go for an assessment and a week later and no one pitched to collect it, I did a follow up and conveniently they pitched up the next day. the assessor referred the claim to a claims moderator as the claim was above his limit. to date the claim has not been finalised, Santam is looking for every loop hole not to pay yet they assessed my property last year with no damages and now claim pre - existing damages. they have gone to the extent of appointing an engineer and still to date no news from them. i logged a case with their customer care and i got an automated message and still no call or any communication from Santam. Absolutely pathetic service , one wonders why they sit at #35 of the list insurance providers in SA. eagerly awaiting their outcome so that i can let everyone know of their service and take it further