Pathetic service from Santam in claiming

On the 20 August 2024 I was hit at the back by a company car from FAW . They are insured with SANTAN. I reported the case and git case number . The branch manager from the Western Cape office was so helpful and did everything to assist me to ensure that my car is fixed however SANTAM is just not willing to pay for damages on my car. I have called them , sent emails bec I was provided with the claim number. The person who is handling my case is so relaxed and she never bothered to answer or return my calls. The moat sickening part in this I am also insured with SANTAM , they were recommended by a friend and I have had the worst experience with them as a result I am moving my policy from them.