PATHETIC SERVICE FROM SANTAM HOME ASSIST

I have a blocked drain and logged a call with Santam a little after 8 this morning. Its 11:45 as I post this review, and this claim has not been resolved. They have called me saying that the Service provider cancelled. In the meantime, water is coming up from the sinks and the toilets. I have made 5 calls to them already and no one seems to know what is going on. I opted to get someone out to have the drains unblocked with a fee of R650.00 and was told that Santam only covers R500 for the claim. So I would have to pay the R150 extra...How pathetic is that, They cannot assist in an emergency and rates are not as per normal. I get a call at 11:53 from a plumber who says he's coming to assist from Soweto...in the next hour...So literally 5 hours just to get someone to UNBLOCK A DRAIN!!! Its definitely time to consider another Insurance company as Santam Service providers are useless.