Pathetic service from Santam

I have reported my insurance claim with Santam on 11 March 2024 (claim number ***). I was then requested to obtain a quote for the 2 broken windows after a hail storm. I submitted the requested quote on 15 March 2024. I continuesly followed up and the claim was finally approved on 25 March 2024 with Queen Ramuthelo being apointed as the contact person. Up to date no payment has been recieved after recieving a lot of empty promises made by Queen. I regard this as poor and pathetic service to say the least! It is raining again and I am still not able to repair the broken windows and it is a security risk!