Pathetic service from Santam

On 1st October 2019, our car tyres with mags were ****** and the cae was left on blocks. Unfortunately our second car was parked in so my husband, my kids and I were stranded for work and school... I called Santam around 7 to lodge a claim and ask for assistance to get to school and work. Unfortunately they don't cover such a situation and I accepted that I got a friend to help us. Later on that day I asked for car hire until he claim was finalized however was told that car hire was only for accidents. We were told by the person dealing with our claim that it takes 3 to 5 days to attend to a claim. My husband had to get a set of old rims and tyres from a friend so that he could move his car. The tyres are in bad condition so we are at risk of a fine as well as an accident. We unfortunately don't have the money to replace the tyres with new ones at the moment. We are still waiting for the claim to be attended to. I sent quotes on the 1st of October. I called in on Thursday and was told that an Assessor would contact me by Friday. No one did and when I called in again on Friday I was told that the person dealing with my claim will call back.. He did not. Yesterday I posted on Santam fb page... And had to inbox them to reply.... Today is the 6th working day if we are counting business days... Still no contact from Santam except an email from Ricardo Siebritz saying he would contact me by close of business yesterday and he didn't!