GA
Grant A
1 reviews | Active since Sept 2019
06 Sept 2019, 11:24
Pathetic Service from Santam
On the 1st of September 2019 a claim(***) was logged for a collapsed wall. Despite several calls,escalations and quotations an assessor ony came out on the 4th of September. The assessor advised that the committee would meet on the 5th and provide feedback on the 6th. To date, 5 days after the incident we still do not have an outcome.
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Replies (2)
Santam's replyOfficial
06 Sept 2019, 13:31Good day
As telephonically discussed, we have requested for the assessor to make the report available as a decision has been reached and communicated.
The assessor will be in contact with you.
Thank you and kind regards
Kurt Koopman
Client Care Manager
As telephonically discussed, we have requested for the assessor to make the report available as a decision has been reached and communicated.
The assessor will be in contact with you.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Santam's reply06 Sept 2019, 13:31
Official
Good day
As telephonically discussed, we have requested for the assessor to make the report available as a decision has been reached and communicated.
The assessor will be in contact with you.
Thank you and kind regards
Kurt Koopman
Client Care Manager
As telephonically discussed, we have requested for the assessor to make the report available as a decision has been reached and communicated.
The assessor will be in contact with you.
Thank you and kind regards
Kurt Koopman
Client Care Manager
GA
Grant A's updateReviewer Update
06 Sept 2019, 13:39On your website you mention payouts in 48 hours. You make no mention of a committee having to convene to discuss cliams. Do you think 6 days is an acceptable turnaround in an emergency?
GA
Grant A's update06 Sept 2019, 13:39
Reviewer Update
On your website you mention payouts in 48 hours. You make no mention of a committee having to convene to discuss cliams. Do you think 6 days is an acceptable turnaround in an emergency?