Pathetic service from Mongamele and Edzani

I registered a third party claim with Edzani on the 25th July and provided him with all the documents that he needed in that day. He told e that it would take a week because it was sent through to the assessing department and I called after a week and I could not get hold of Edzani and that was the case for the remainder of the week. I spoke to some helpful lady that was able to get me feedback on what was happening on the claim. I finally got hold of Edzani and he told me he received the report on a Thursday and now he was no longer involved but I needed to speak to Mongamele and he provided me with his number. I tried calling him on a Thursday and I could only get hold of him the following week on a Monday and he said he cant assist me because he just received the case on that day and said because the following day was a holiday I should call him back on Friday. I called on Friday and I spoke to some lady who advised me he was not at work since Thursday and there is no update on the system for her to provide me with feedback. Today the 15th I called him and he told me to hold for him to look at the claim and comes back to tell me that the he has not touched the case because it was given to him last week and I should call him back on Thursday and he asked for me to provide him with my email address and I cut the call. Firstly they should have my email on the system because I have communicated to both him and Edzani using my email and it seems like its just a standard procedure to ask for email addresses. Throughout the entire claim I have never received any sort of feedback from any of your consultant and the emails that I have sent have never been responded to instead of the automated email response. I am disgusted with the overall service that I have received from Santam as a brand and the lack of professionalism that reigns in your company. I will address this level of service with the Ombuds if I do not get any feedback from your company today because this is unacceptable. Maybe your staff needs to do a refresher on the TCF principles because they clearly don't understand the importance of treating a customer fairly.