PATHETIC SERVICE FROM ACCESSOR AND EXAMINER AT SANTAM

Put a claim in for a loss on the 4th April 2024 accessor contacts me next day stating an examiner was appointed for validation of claim and will contact me. I followed up again yesterday with the accessor who is Abdul-Lateef Jacob's He said he emailed the revelant department and they will contact. Up till today there's no email or phone call from the examiner, I also emailed Abdul-Lateef Jacob's today but he never responded. It has been 4 days since the accessor contacted me and nothing has been done. Accessor nor examiner is interested in resolving claim. This is pathetic service from santam honestly. Premiums are paid so claims shouldn't be an issue but they giving me the running around.

Claim number - *** It's like they aren't interested in resolving my claim.