Pathetic Service

I requested assistance through the asistline for my garage motor, I did not want to submit a claim on my policy. The supplier that santam sent out to my property damaged my garage. I was told to lodge a claim on my profile even though Santam supplier was at fault and now my premiums increased to more the 20 % and I am told by Lisa the call centre agent whom I spoke to today it was not my fault and why am I the one to be penalised I even advised her I am lodging a social media complaint and she said it is fine. I am really considering cancelling my policy due to poor service and delivery provided by Santam. I have also called a month ago when my premium increased and I was suppose to get a call back and no one contacted me until I called today. How is this being fair to a customer!!!