PATHETIC SERVICE DELIVERY SANTAM INSURER

I am utterly annoyed and disgusted by SANTAM, who makes all sorts of wonderful promises when you sign up with them, but their service delivery is pathetic to say the least. I am utterly disgusted....I contacted them on 12 Apr '18, to submit my claim for the bathroom pipe leak. They said their contractor can only come out after 12 on the 13th, which was too late as the leak was very bad and gave off a smell. As advised by their consultant, I was told to get my own plumber and they will then re-imburse me accordingly as per our agreement. Today is the 24th I have not yet received my reimbur*****t, which I am in desperate neef of, because I used my petrol money to pay for a plumber on your behalf...I made numerous calls to SANTAM, and was promised I will receive payment within 10-14 working days. Yesterday when I again inquired, I was told to complete a claim form........Is your staff even trained to do what they are paid for?? this leaves a very bad taste in my mouth, and I am currently busy getting quotations from other insurance companies, as I can no longer tolerate such an unreliable insurer. Contact person today was Melissa van Rensburg.........