Pathetic service delivery at Satam car insurance

On the 17January2025 Santam car insurance client bumped into my car which was stationed at a parking shopping complex. They advised me that they have reported the accident with their insurance Santam. Then On Monday 20th their car was collected and only last week Friday the 31January2025 then everything was approved. I was advised yesterday the 07February2025 to contact Santum which I don't understand why because it's their client client who is at fault but I should waist my resources and contact them and I did cause I want my car fixed.

I was told to ask for Zama Nene , I contacted their call centre , their service is horrible and I was told Zama is on the call I should call back which I asked the agent to please tell Zama I called as she asked to be contacted by me. To cut the long story short , I contacted their call center whole day and couldn't get hold of Zama and she never contacted me back until today.

The service at Santam is extremely bad , I can never join their insurance and their agents also need to go for training or the should be employing new quality coach. I use to be a quality coach and that service was just unacceptable to me when I evaluate the agent calls. So who ever is thinking of joining Santam think again I would advise to do that.

I will definitely comeback to this platform to advise when they finally fix my car.