PATHETIC SERVICE DELIVERY

All rights reserved. Beware of Santam insurance. On the 14th of October 2017 my car collided with a Santam insured vehicle who skipped a stopstreet on my way home from work. In this instance the young son of the Santam insured vehicle took a CHANCE to cross the one way street onto the next middle road. He did not see me as he apologized and took a chance over the road. In which case we collided into eachother making it impossible to do anything humanly to avoid it. This was confirmed by police on the scene however this is not important because as SANTAM 's legal team stipulates I had to do something/anything impossible to avoid it. (Star Trek beam me up mr scottie). Amicably I tried to resolve the matter by indicating that since I had right of way it can be resolved by SANTAM, why should my insurer cover the cost (Outsurance) and why should I sacrifice my no claim history. Remarkably to downsize the cost of my vehicle was not written off as the SANTAM vehicle and I did not even demand a replacement vehicle. SANTAM representative apologised to me for the inconvience and reassured me all will be taken care of. I therefore fixed my vehicle on my own and submitted all documents as was required by SANTAM. It took SANTAM 3 weeks to respond with a ridiculous offer and also indicating I should avoid accedents. Now after a 4 and half week period SANTAM has indicated that we should approach the ombudsman. (SANTAM) DOES NOT WANT TO PAY OUT MY THIRD PARTY CLAIM. They even claimed that I should have been more observant!? I had right of way! I have been suffering with whiplash and ptsd. He was negligent in taking a chance to cross the highway. None the less Santam has rejected my claim and is forcing me now to wave my outbonus and claim with Outsurance who gave me nothing but excellent service during this traumatic time and took great care of my interests. This has been my first accident and has been a horrific and stressful period. I am a student and pay for everything myself and Santam is taking advantage of my lack of experience regarding this process. Citizens be carefull do not fall into the same trap as I did!