Pathetic service and Cannot help!

Santam insurance sucks. Here is my story: My wife had been driving my car to a local shopping center in August and a gentleman had knocked into her(Not giving all the details though the guy that knocked into her took the responsibility as he caused the accident). He said that he is insured by Santam and they will take care of the damages.

I then got in contact with Santam and they requested all my details, Accident report, Affidavit, Pictures, etc so that they can open the case and assist me. After sending them all the details that they have requested, it took them almost 2 months to assist and get back to me. There was a consultant named Jerry and every time I contacted him, he would reply "okay sir I will call you back in 5 or 10 minutes" and i will end up waiting a week and still no call from Jerry. I was patient because my car is not insured. It got to a point were I realized that Santam is not doing anything to assist me so I spoke to the manager and she then helped me and told me she received my documents and she will send it to the legal department.

Eventually my information and was passed on and I waited. After waiting another month, Santam emails me and says "there will be no payment made to, please see attached"... When I open the document, Santam works on a 60/40 settlement. That I understand, but what Santam does not realize is that their client caused the accident and they had fully repaired his vehicle. My vehicle had been parked off for 3 months not being used and eventually had to repair it out of my own pocket... I emailed Santam asking if there is anything that they can do to assist me as my car is not insured and their client knocked into my wife and they are liable to pay me some sort of settlement for the damages of my vehicle but till today I have not received an email to help. When I try calling them then I keep getting transferred to different departments... They are never willing to help. I was in the process of getting vehicle and household insurance and I will never deal with Santam and give them business nor will I recommend them to anyone. Its pathetic...