Pathetic Service

On the 11th of January 2024, I submitted a claim for a burst water pipe and it was fixed on the 17th January. I was told that a service provider will be sent to assess the resultant damage from the repairs. I followed up on the 18th and I was told the Service Consultant Charlene Solomons will be in touch with me, of which she never contacted me. I called again on the 23rd January and spoke to Tania Manuel who promised to escalate to my service consultant. I never heard anything from Charlene, however on the 24th January the service provider went to my house to assess the damage and I never heard from them again or neither from Charlene. I am so frustrated with the lack of communication from Santam and with their lack of urgency to resolve fully and close my claim. Can someone help me as it is evident my Service Consultant does not care at all. There are no updates even on the Client's Portal, seemingly there is no progress regarding this claim.