Pathetic Service

Santam has always been a company that deals with claims speedily. However, over the past 2 years their service is getting worse and worse. I put in a claim on the 29th December. They appointed an Assessor on the 5th January. To date he has never contacted me. I have made many calls to Santam - always apologizing, but nothing gets done. I have sent emails and get no response. Time to find a new Insurer