Pathetic service

I am extremely irritated. I requested a quote twice. The first time the gentleman said he'd call me back at my preferred time, and he never did. I requested a quote again today, I answered and the person on the other end kept quiet and I noticed there was background noise so it couldn't be a connection issue. I wonder if this has anything to do with my age? Your advisors refuse to assist me due to my age because it sure seems like it. I will be spreading the word.