Pathetic Service

<p>My name is Teacher Matakala, claim no.: ********** 22. I registered a claim with Santam on the 22nd of October and to date, they have not finalised my claim. The claims advisor have not even called to provided me with feedback with regards to the process. I don't know what's going on with my claim. They sent another company to conduct an investigation, without alerting me and I had to call santam in order to confirm if this lady was appointed by them. The same company advised that they don't think my claim will be settled because my damages do not make sense. A1 assist constantly calls me to find out what they need to do with my vehicle, another lack of communication from santam. I have never received a call nor any communication from santam's assessor, have not received a claims form, no quotation provided and these were requested by the investigator at EOH. This company(EOH) also requested receipts to confirm previous repairs but I wonder why they did not send their assessor in order to do an inspection and confirm previous damages and workmanship done on the vehicle. I just received a call from the claims manager after calling and threatening to complain who says they could not come to a decision and referred the matter to FDRC(higher claims committee) for a conclusion. I have never experienced such pathetic service. I have been nothing but patient with them, allowed them to conduct their investigations, comp**** with all their request yet they have not even had the courtesy to call, just to give me an update. I am the one who has to constantly follow up only to be told that they have not reached a decision. I have to ask people for lifts to work and am being inconvenienced yet I pay a premium monthly to avoid such things. This is really becoming ridiculous and would like my claim finalised, I have been told yet I again to wait until Friday. Does it take this long to process a claim at Santam???????? I am really frustrated</p> <p> </p>