MR
Mikhail R
1 reviews | Active since Jun 2025
20 Jun 2025, 17:13
Pathetic service
Santam forced me to use Glasfit to fix a broken glass door. It took them a week to come see a broken glass door. More than a week to make the new glass. They then broke this glass and had to take another week plus to make a new one. Then they broke the door when they installed the new glass. Now my broker tells me that they want to charge to fix the door that they broke. Its been more than 2 months now
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Santam's replyOfficial
20 Jun 2025, 17:17Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply20 Jun 2025, 17:17
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
MR
Mikhail R's updateReviewer Update
24 Jun 2025, 20:00My broker informed me today that the claim for the damage that Glasfit did has been paid now. I know that the entire process is not in your hands but I'm sure you will acknowledge that 2 and half months is too long for this claim to be dealt with.
Also, i forgot to mention that on the day that the glass broke, you did not want to install a temporary glass. Eventually and only later that night did you send someone to install a temporary measure for security. I woke up the next morning to a burglar trying to get into the broken door.
Also, i forgot to mention that on the day that the glass broke, you did not want to install a temporary glass. Eventually and only later that night did you send someone to install a temporary measure for security. I woke up the next morning to a burglar trying to get into the broken door.
MR
Mikhail R's update24 Jun 2025, 20:00
Reviewer Update
My broker informed me today that the claim for the damage that Glasfit did has been paid now. I know that the entire process is not in your hands but I'm sure you will acknowledge that 2 and half months is too long for this claim to be dealt with.
Also, i forgot to mention that on the day that the glass broke, you did not want to install a temporary glass. Eventually and only later that night did you send someone to install a temporary measure for security. I woke up the next morning to a burglar trying to get into the broken door.
Also, i forgot to mention that on the day that the glass broke, you did not want to install a temporary glass. Eventually and only later that night did you send someone to install a temporary measure for security. I woke up the next morning to a burglar trying to get into the broken door.