Pathetic service

Pathetic service from Precious Madonsela at the TP claims we submit this claim on the 14/10/2019, and all documents was sent on time still nothing to date we cannot claim from our insurance now because santam waisted our time, panel beaters will be closing soon and 2019 death silence from Precious. Sadly i dont want them as my insurance company if this is how they treating any potential clients.