Item: Santam
Rating: 1

Santam's replyOfficial

13 Jul 2023, 13:01

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Santam's reply13 Jul 2023, 13:01

Official

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Santam's replyOfficial

13 Jul 2023, 13:02

Good afternoon,

Thank you for your review.
In order for us to assist you kindly provide us with more context to your statement made please?
What is your complaint about and why are you unhappy?
How can we asisst?

Thank you and kind regards
Client care

Santam's reply13 Jul 2023, 13:02

Official

Good afternoon,

Thank you for your review.
In order for us to assist you kindly provide us with more context to your statement made please?
What is your complaint about and why are you unhappy?
How can we asisst?

Thank you and kind regards
Client care

's updateReviewer Update

13 Jul 2023, 13:10

Do yourself a favour. Log into my policy and see the notes.
Policy number ***

's update13 Jul 2023, 13:10

Reviewer Update

Do yourself a favour. Log into my policy and see the notes.
Policy number ***

's updateReviewer Update

13 Jul 2023, 14:10

Yet another twist. You just confirmed hiw frustrating it is to deal with you. First time for me to hear that this policy was cancelled. If I may ask who cancelled it and what was the reason for cancelation?

's update13 Jul 2023, 14:10

Reviewer Update

Yet another twist. You just confirmed hiw frustrating it is to deal with you. First time for me to hear that this policy was cancelled. If I may ask who cancelled it and what was the reason for cancelation?

's updateReviewer Update

13 Jul 2023, 14:23

I guess it's a waiting game

's update13 Jul 2023, 14:23

Reviewer Update

I guess it's a waiting game

's updateReviewer Update

14 Jul 2023, 14:44

Good Afternoon
I'm honestly shocked by how this whole incident was handled.
Yesterday we miraculously received an updated policy schedule. No explanation, no phone call to explain after numerous consultants promised to provide feedback. Some serious intervention is needed. I still maintain the sooner I get rid of you the better.

's update14 Jul 2023, 14:44

Reviewer Update

Good Afternoon
I'm honestly shocked by how this whole incident was handled.
Yesterday we miraculously received an updated policy schedule. No explanation, no phone call to explain after numerous consultants promised to provide feedback. Some serious intervention is needed. I still maintain the sooner I get rid of you the better.

Santam's replyOfficial

17 Jul 2023, 07:55

Good morning sir,

I reference to your posts here on Hellopeter.
We wish to express our sincerest apologies for the service you have received.
This is not the kind of service we pride ourselves in.

This will be addressed internally by management.
We received feedback from Santam Direct that they have been in contact telephonically to discuss, apologise and to advise the policy had been corrected.

We agree that the service you received was unacceptable and as noted will be addressed and action will be taken.

Thank you and kind regards
Client care

Santam's reply17 Jul 2023, 07:55

Official

Good morning sir,

I reference to your posts here on Hellopeter.
We wish to express our sincerest apologies for the service you have received.
This is not the kind of service we pride ourselves in.

This will be addressed internally by management.
We received feedback from Santam Direct that they have been in contact telephonically to discuss, apologise and to advise the policy had been corrected.

We agree that the service you received was unacceptable and as noted will be addressed and action will be taken.

Thank you and kind regards
Client care

's updateReviewer Update

17 Jul 2023, 19:52

Good Evening

I agree that I was contacted on Friday. However the person I spoke to, if I'm not mistaken we agreed on the name Vuyo, informed me that he will investigate the matter. At the time he didn't listen to all the recordings. He promised to provide telephonic feedback today. He was so grateful that I agreed to be contacted today.

I maintain that the frustration due to pathetic service continues. The one empty promise after the other.

's update17 Jul 2023, 19:52

Reviewer Update

Good Evening

I agree that I was contacted on Friday. However the person I spoke to, if I'm not mistaken we agreed on the name Vuyo, informed me that he will investigate the matter. At the time he didn't listen to all the recordings. He promised to provide telephonic feedback today. He was so grateful that I agreed to be contacted today.

I maintain that the frustration due to pathetic service continues. The one empty promise after the other.

Santam's replyOfficial

18 Jul 2023, 07:04

Good morning,

Thank you for your comment.
Yes the agent investigating the matter is Vuyisa Mrulekana
There are a lot of recordings he had to go through but the gist of the matter is that the root cause of the complaint is that you were promised a call back and this was not done on several occasions. You were not kept informed/updated throughout this process which is unacceptable and will be addressed by management.

We have requested that Vuyisa call you back ince he had listened to all the recordings.

Once again we really do apologise for the bad experience.

Regards
Client care

Santam's reply18 Jul 2023, 07:04

Official

Good morning,

Thank you for your comment.
Yes the agent investigating the matter is Vuyisa Mrulekana
There are a lot of recordings he had to go through but the gist of the matter is that the root cause of the complaint is that you were promised a call back and this was not done on several occasions. You were not kept informed/updated throughout this process which is unacceptable and will be addressed by management.

We have requested that Vuyisa call you back ince he had listened to all the recordings.

Once again we really do apologise for the bad experience.

Regards
Client care

Pathetic service