Pathetic Service

I have used Santam Insurance since June 2018. I have insured 4 vehicles with them and had no issues with them in the beginning because they were getting paid on time. One of my vehicles was involved in an accident in December 2018 were my husband was the driver. The accident was reported to Santam within 24 hours of the accident. It is now going on 6 months and the claim has not been finalised. After the accident my vehicle was towed to the towing storage facility who was at the scene. About 2 weeks later the field assessor that was appointed contacted me and said he's investigation will take about 2 weeks and then the claim will be finalised. He had the case with him for almost 2 months going back and fourth to the accident scene looking for evidence that my vehicle was in an accident. Eventually he called and says that the damages on my vehicle doesn't correspond to the events of the accident. This to me doesn't make any sense as you cannot go to an accident scene 2 months later looking for tyre marks and flattened grass on the road. Around 3 months later Santam called me saying that they need a high court application to get my car released from the towing yard and moved to a Santam storage facility to have the vehicle re-assessed as advised by Cinzia Gillfillian (Santam representative). After getting the affidavit signed and sent to them i have not received any communication from Santam. They have not advised the outcome of the high court application that was done to have my vehicle moved to a Santam storage facility. Santam refused to furnish me with any further details as to why the claim was rejected. Every time i called Santam i speak to different people and no one knows whats going on with my claim. They promise to look into the matter and call me back however no one calls back. I am now currently paying for a vehicle that is smashed and i have no idea were it it is. On 23 May 2019 all i get is an email stating that my policy with Santam is terminated with no explanation or phone call.