Pathetic service

My Vehicle was bumped a few months ago while I WAS PARKED AT WORK. Turns out the lady that bumped me is insured with Santam and claiming from them has been a futile excise. Since the beginning of July, every time I asked for feedback I have been asked to wait 10 working day for someone to get back to me. This has been happening for the last 2 months and to say that I am at the end of my tether is an understatement. What worries me the most is that I am also ensured with Santam and if this is the type of service I will receive from them,I would rather cancel my account. I am currently looking for alternative insurance because I refuse to deal with such incompetence. Shirley Matloa (the lady that is always telling me to wait 10 working days) advised that my claim was now with, Rozannah Singh. I have sent countless emails to this lady and not once did she have the decency to deal with my claim.