PATHETIC SERVICE!!!

Mrs du Toit had a claim on her hearing aid for the one ear 2014. In April her dog ate the other 1, claim was paid out. Her dog ate both hearing aids on 2 July.I phoned Santam on 3 July.Kanalelo registered the claim.I asked him if everything is fine with the claim and if it will be paid out to the Audiologist.He confirmed several times that there will be no problem at all.The claimnr is ***.On the 13th of July Liza Pietersen from Santam phoned to make an appointment to bring the debit card which was loaded with the claims money for the Audiologist.I confirmed telephonically with her that the claim was approved for the replacement of both ears hearing aids. Liza actually confirmed that the amount to be paid out will be R28700.Only R14500 was paid out.Liza said that someone mistakenly took it off and never put it back.Meanwhile I have spoken to several people with no success.I have spoken to Debbie an Anthea which both confirmed that the cover was cancelled mistakenly from either Pretorium Trust's side or from Santam's side.My mom is 76 and really battles to hear anything.Nobody is willing to solve this problem.The service from Santam and Pretorium Trust as broker is pathetic!!