Pathetic service

A client if Santam damaged our complex's electricity box in Jan 2015. We had some difficulties in getting quotes and then with the brokers and finally we were ref to Santam. I don't know how long Mbali has been working with Tp claims, but surely between her and her management team they don't have any knowledge of managing agent and or Body corporates. They ask you one set of documents to hand in and once you have done that you get another set of documents you must hand in. Now that I have I get no reply. There is an option to rate this agents service which I have done and the mail goes to Mary Anne Jordaan....well needless to say no answer either! Obviously Santam's priority isn't service....I might be the TP in this case, but in my personal policy is with Santam...well...**** service...no interest in assisting...ask to rate, but don't care if it is a bad rating....ask for one thing and if I supply it it is something else they need....I am utterly disgusted at the service and knowledge of your agent and they don't give a hell if they give poor service!!!!!!