NS
Nadine S

1 reviews | Active since Feb 2017

01 Feb 2017, 12:35

Pathetic service

<p>My mom and dad was traveling and the wheel of their caravan burst. They called santam for assistance, 10h00pm and they informed my parents that they can't assist as they don't have wheels available. This is atterly pathetic. After the telephonic discussion with santam my dad decided to travel to the nearest engin to get the wheel fixed. He traveled for an hour on the rims. This is unacceptable and I will not recommend sanlam to anybody.</p> <p> </p> <p>Santam</p>

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Replies (1)
Santam
Santam's reply01 Feb 2017, 14:22
Official

Good day

Thank you for your post.

Please be advised that we will contact you shortly in order to further investigate the complaint.

Thank you and kind regards

Kurt Koopman

Client Care Manager