MS
Mymoona S
1 reviews | Active since Aug 2011
02 Feb 2026, 11:10
Pathetic Service
Still no response from SANTAM. So glad I cancelled my contract, now only to sort out the double charges😡😡😡
Helpful (0)
Replies (4)0
Replies (4)
Santam's replyOfficial
02 Feb 2026, 11:16Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply02 Feb 2026, 11:16
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
MS
Mymoona S's updateReviewer Update
02 Feb 2026, 11:18Well, that is the exact same message I received last week, and no-one has contactef me. I will keep on posting on Helopeter, until someone actually pickd up the phone and call me.
MS
Mymoona S's update02 Feb 2026, 11:18
Reviewer Update
Well, that is the exact same message I received last week, and no-one has contactef me. I will keep on posting on Helopeter, until someone actually pickd up the phone and call me.
MS
Mymoona S's updateReviewer Update
03 Feb 2026, 13:31Tshepo S, normally when there is 2 numbers attached to the contract, a person would think to call both numbers, if the 1 number is not available. And also, the number you calling, is NOT going to answer your call, as he does not know the number. Dial the other number, the main contract number, as stipulated in the contract, and on the APP.
You already deducted my money from my account, how much longer do you want to drag this thing out?????
You already deducted my money from my account, how much longer do you want to drag this thing out?????
MS
Mymoona S's update03 Feb 2026, 13:31
Reviewer Update
Tshepo S, normally when there is 2 numbers attached to the contract, a person would think to call both numbers, if the 1 number is not available. And also, the number you calling, is NOT going to answer your call, as he does not know the number. Dial the other number, the main contract number, as stipulated in the contract, and on the APP.
You already deducted my money from my account, how much longer do you want to drag this thing out?????
You already deducted my money from my account, how much longer do you want to drag this thing out?????
MS
Mymoona S's updateReviewer Update
04 Feb 2026, 10:26Can someone anyone PLEASE explain to me WHY there is is PRO-RATA INSURANCE x4 and NORMAL INSURANCE x4 on my Tax Invoice. Teboho from SANTAM is to LAZY to pick up the phone and phone me and explain to me INSURANCE JARGON he is using on email. I do understand that there is a PRO-RATA for December has the contracts was taken out the 22 DECEMBER, BUT I HAVE 4x PRO-RATA NSURANCE and 4x Normal Insurance. Is it not suppose to be 2x PRO-RATA for DECEMBER and 2x NORMAL INSURANCE for JANUARY. I have 2 contracts, hence why I say 2x????? PLEASE SOMEONE MAKE THIS MAKE SENSE. THIS QUOERY HAS BEEN GOING ON SINCE THE 26th January and no-one can explain to me why my statement says x4 for Pro rata insurance x4 for normal insurance, and then Teboho tells me MTN said THIS and MTN said THAT, but when I spoke to the MTN customer care consultant, she could not answer me and gave me the Insurance number and speak directly to them. If like you also mentioned on email that it is not charged to me bill then why is my bill the amount it is? If I add up everything incl all the insurance (x4) it comes to the Total amount on my invoice????
MS
Mymoona S's update04 Feb 2026, 10:26
Reviewer Update
Can someone anyone PLEASE explain to me WHY there is is PRO-RATA INSURANCE x4 and NORMAL INSURANCE x4 on my Tax Invoice. Teboho from SANTAM is to LAZY to pick up the phone and phone me and explain to me INSURANCE JARGON he is using on email. I do understand that there is a PRO-RATA for December has the contracts was taken out the 22 DECEMBER, BUT I HAVE 4x PRO-RATA NSURANCE and 4x Normal Insurance. Is it not suppose to be 2x PRO-RATA for DECEMBER and 2x NORMAL INSURANCE for JANUARY. I have 2 contracts, hence why I say 2x????? PLEASE SOMEONE MAKE THIS MAKE SENSE. THIS QUOERY HAS BEEN GOING ON SINCE THE 26th January and no-one can explain to me why my statement says x4 for Pro rata insurance x4 for normal insurance, and then Teboho tells me MTN said THIS and MTN said THAT, but when I spoke to the MTN customer care consultant, she could not answer me and gave me the Insurance number and speak directly to them. If like you also mentioned on email that it is not charged to me bill then why is my bill the amount it is? If I add up everything incl all the insurance (x4) it comes to the Total amount on my invoice????