PATHETIC SERVICE

Accident happened on the 16/2/2023 - claim number ***, Santam appointed an external assessor and that report was sent through on 3/3/2023, today 17/3/2023 this claim is still not finalised as they claim to not have all the documents (which mind you have been sent through 4 times now) this delay is happening at the CT branch with them simply not getting back to me regarding the claim. CAN SOMEONE PLEASE RESOLVE THIS MATTER - ASSESSOR REPORT PROVIDED ON CLAIM 3/3/2023