Pathetic Santam!!

CLAIM *** (FC BOTHA)

I have Unfortunately had to deal with Santam twice in a space of 3 months and here is what I learnt, the service is poor across the board!!! the one claim was sent to their office in Pretoria and the other the office in Johannesburg. First thing I found alarming was their procedures for claims are not even the same though it is one company but different branches. I have had to chase after the consultants involved in my claims and have even had to have email wars to get assistance!!! after having to chase and chase for my current claim without feedback only today a month down the line i was informed my surname was different and needed to send a marriage certificate. The documents went through two consultants and none of them felt the need to inform me. I was instead told my claim had been appointed an assessor and turn around time for feedback would be 10 working days. Nobody came back to me after the number of days had passed and I had to begin chasing only to find the assessor had not done anything with the claim and not advised on the requirements either. this is extremely pathetic service!!!!! I called yesterday and the consultant dealing with the claim did not advise me yesterday either when he could have. I am beyond frustrated with santam. You pride yourselves with useless adverts which are a lie on how you pay your claims in time but we fight for those claims to be payed!!! i need my car sorted and want my claim sorted by end of today!!!! Truly disgusting!!