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DHANRAJ S

1 reviews | Active since Apr 2013

13 May 2015, 08:48

PATHETIC RESPONSE TO CLAIM

MADE CLAIM WITH SANTAM- DAMAGE TO ROOF-INTERIOR.ASSESSORS CLAIM ROOF LEAKED DUE TO POOR WORKMANSHIP.ROOF DONE FIVE YEARS AGO.ROOF NEVER LEAKED IN FIVE YEARS SINCE.CEILINGS-INTERIOR BEAR TESTIMONY TO THIS.ONLY LEAKED DURING WORST STORM TO HIT PIETERMARITZBURG AREA IN RECENT TIMES.ARE HOUSES WHOSE ENTIRE ROOFS HAVE TO BE REPLACED. I AM NOT AN ISOLATED CASE. TILES HAVE MOVED. FASCIA AROUND APEX IS LYING IN PIECES ON THE ROOF.A HUGE AMOUNT OF WATER POURED IN, TEARING THE PLASTIC UNDERNEATH. SANTAMS ASSESSORS STILL CLAIM NO DAMAGE TO SORT OUT. I HAVE PICTURES OF ROOF FROM NOVEMBER LAST YEAR WHEN I DISPUTED THE MUNICIPALITY RUNNING A CABLE OVER MY PROPERTY.SHOWS THE TILES IN ONE CORNER STILL INTACT WHEREAS NOW LIFTED. SANTAMS ASSESSORS SENT BREAK DOWN WHAT THEY ARE PREPARED TO PAY FOR REGARDING THE INTERIOR. LEFT OUT THE CARPETS, CEILING FAN AND FRONT DOOR DESPITE IT BEING ON THEIR LIST. ALSO ONLY LOOKED AT AND ASSESSED THE SMALL CUPBOARD DOORS. DID NOT BOTHER TO LOOK AT TALL DOORS DESPITE ME ASKING THEM TO. PAYING FOR CUPBOARDS BUT CLAIM DOORS CAN BE REUSED. I HAVE PICS OF DAMAGED TALL DOORS.THEY INSPECTED ROOF AFTER STORM. HOW DO THEY KNOW WHAT CONDITION IT WAS IN BEFORE. <br> <br>

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Replies (1)
Santam
Santam's reply13 May 2015, 09:12
Official
Hello SUTTERKAINE,

We hereby acknowledge receipt of your posting above.

We are really sorry to hear about the partial rejection of your claim and the bad experience you had.

Please allow us the opportunity to investigate this matter and we will revert back after we have concluded our investigation.

Thank you and kind regards.

Stephan Olivier
Client care media manager