Pathetic response

We lodged a claim for items lost in a fire. a third-party assessor was appointed and completed the claim. Documentation was sent to Santam, who seem not to care if and when payment is made. When speaking to the Santam representative, we were told payment could be expected only 48 hours after she had put in her request. This is not acceptable, especially in a day and age where everything happens at the push of a button. Clearly people are sleeping and getting paid salaries they don't earn.