Pathetic lack of logic and customer service!

What started as a small repair to the left hand side of my Mercedes Benz's fender and lights ended up as a mismatched shambles. The running light that was fitted as part of the repairs was not the same colour or brightness as the undamaged one. Despite me reaching out to the insurer, Santam, and the assessor they appointed, all I got was . . . "The other light isn't covered, we are only authorised to replace one light". I dont question that I question the quality of the repairs that they can fit another light of varying brightness and colour. The escalation was to Santams KZN Motor Assessing "Manager" Megan Nair, who's incompetence was only matches by her sheer lack of logic and any semblance of customer service. The flawed logic of her response states that Santam is prepare to paint to bumper of the car and if it didn’t match the current colour of the vehicle, you could claim the current paintwork is sun faded and as such Santam don't have to match it ?

So in future if you are going to Santam with a repair to one side of your vehicle make sure you smashed the other side so they will have no reason to use this pathetic, idiotic reason to not repair the vehicle appropriately in its entirety.

Needless to say my broker is already souring other short term insurers and I will be moving my business away from them with a matter of urgency.