Pathetic Insurance Services

<p>I was in an accident on the 17 February 2017. This accident related into my vehicle being a write-off (uneconomical to repair), as confirmed by my provider (Phillip Viljoen Insurance Brokers) on the 27 February 2017.</p> <p> </p> <p>All the requested information and documentation were provided on time and there was no delay from my side as the client. Since my documents was provided to both my broker, the investigator and Santam, my claim is since not settled. Every time I phone, I receive yet another excuse as to why my claim is being delayed.</p> <p> </p> <p>On a daily basis I would contact my broker, and speak to their administrator Nadia Oliver, whom cannot provide me with any updates, the only response I receive is, "that because my claim is over R100 000 my claim is referred to some other branch", which they cannot even confirm.</p> <p> </p> <p>I have since then contacted Santam's Complaints Department on the 09 of March 2017, and managed to speak to Lezindi Hannekom, she promised me that I would have feedback the next morning before 9:00. No Feedback was provided as promised.</p> <p> </p> <p>This claim is still not settled or anywhere near settlement. I am a single parent, with 2 minor children</p> <p> to drive to school and back, I am employed in Modderfontein, this is approximately 130 Kilos (both ways) away from my home. I do not have a lift club on which I can rely, and this is seriously causing a problem with my Manager as I cannot get to work and back. If I loose my job, I will surely take this matter to the Insurance Ombud and I will claim for losses on income and losses for any inconvenience caused.</p> <p> </p> <p>The Financial Providers are quick to take the premiums, they are quicker to repudiate ones claim, however if it gets to settlement of your claim, due to an accident which is no fault of your own, then all of the sudden there are procedures to follow which becomes a time constraint, I have no problem with procedures, but this is almost a month later with no settlment and no CAR to enable me to do my daily functions which are expected of me.</p> <p> </p> <p>No turn around time amounts to 21 days, AS THIS IS UNACCEPTABLE SERVICE WITHIN THIS INDUSTRY, I want this claim sorted out within the next 24 Hours or this will be lodged with the Insurance Ombudsman.</p>