1 reviews | Active since Mar 2011
Pathetic customer service after being a customer for many years
Absolutely pathetic customer service. I lodged a claim on 10 August 2017. A 'claims handler' was appointed and nothing happened. When contacting the call centre a different 'claims handler' was provided, but not the call centre agent nor myself could get hold of the 'claims handler'. I contacted the call centre again and while on hold the agent attempted to contact the 'claims handler' again without success. On 12 September 2017 I e-mailed an official complaint to Santam and to date there has been no feedback. I will now pay for the repair to my vehicle myself. CHEERS SANTAM, once you were a great insurer, do not know what happened, but you have seriously regressed.
Good day Ruan,
Thank you for your post here. We note you have also posted a complaint on Facebook earlier.
we will be addressing your concerns and investigating the matter on the social media platform and will revert back to you once we have concluded our investigation.
Trust you find this in order.
We really wish to apologise for the inconvenience and bad experience you had.
Kind regards.
Stephan Olivier
Client care media manager
Good day Ruan,
Thank you for your post here. We note you have also posted a complaint on Facebook earlier.
we will be addressing your concerns and investigating the matter on the social media platform and will revert back to you once we have concluded our investigation.
Trust you find this in order.
We really wish to apologise for the inconvenience and bad experience you had.
Kind regards.
Stephan Olivier
Client care media manager