Pathetic customer service

worse customer service ever. think its time i look at other insurance companies who values customers. for 2 weeks i have been sending emails to Santam. Was advised claims will call me. Customer care calls me only because i sent a follow up email. I am transferred to claims to an agent to had no clue what my request was and why the call was made. This agent promise me a call at 11:30 today and put me through to the department who can assist with my enquiry. Why have the email function if no one reads the emails? My emails specifically request to be called back a certain time. Still no call. Pathetic