Pathetic Customer Service

I've been a loyal Santam customer for some time now. Its with regret, that it seems of late Santam doesn't seem to take customer service very seriously. I currently reside with a broker , and requested to move my policy directly to Santam( a simple task/query) . Its well over week and I'm still waiting for feedback on my requests ,despite numerous emails , and tweets to Santam, all have fallen on deaf ears. Not even a call to inform me if this was completted/ ctioned.<br> <br> With this kind of attitude I will be more than happy to take my business elsewhere . More than happy to chat to your retentions department.<br> <br> This kind of don't care attitude , I assure you wont do you any favours.