Pathetic claims services

My laptop claim has been dragging for over 10 months , no communication no feedback, all because I insured a second hand laptop using details that were provided to me by the person who sold me the laptop, upon claims stage we realized I got the serial numbers mixed up, and yet Santam has not entertained my claim nor give me a way forward as to what is going to happen with my claim although the right documentation has now been rectificied.