Pathetic claims service

I lost my phone on 21 May 2015, upon logging a claim, I was notified that my policy lapsed. The policy was reinstated effective 22 May. I have made several calls to Santam regarding my policy and claim. The claims dep tells me I have no cover whereas the accounts department are confirming cover for 21 May. After spending hours on the phone being transferred to different agents and a conference call, I was told to wait for premiums to be collected on 3 June and log the claim then.<br> I called back on 4 June and logged a claim (***) and sent all the necessary documents. I was assigned a claims handler (Deli Mhlanga) who I have to chase every day to get a response. I've been following up every day and each time she is waiting for someone to respond. The assessor was assigned on the 5th and when I called to enquire that afternoon I was told they are waiting for underwriting approval. I sent an email on the 8th following up on this. After some time with no response I called Deli and was told she's waiting for the RM to confirm cover. I sent yet another email today and I still have no response (I have proof that my emails were read).<br> I need my claim to be sorted ASAP please.<br> <br>