Pathetic Claims Department service.

I am a long standing client of Santam.

Approximately, 4 emails and follow ups have been sent to Santam. Over a week later, there has been no response on my claim. Whether it has been acknowledged or not.

Furthermore, as a client living internationally and without a South African mobile number. I can not register the claim via the Santam mobile application.

Santam is fully aware of this. Also, this happens to be my only communicative device with my loved one's.

This service or a lack thereof is appalling to say the very least. It amazes me though how premiums will always be debited off our banking accounts come hell or high water.