Pathetic claim service

<p>Good day</p> <p> </p> <p>I was ****** on the 28/06/2017, I reported the claim to Santam the very same day.</p> <p>My case was taken through the claims process and it was assigned an agent named Virgil.</p> <p>I had to contact the agent to find out if he was my assor as he did not follow up with me.</p> <p>I have been struglling to get claim paid out since then, this agent keeps telling me my funds will be loaded, Ive been waiting and waiting and waiting, I am now without a phone for almost two weeks.</p> <p>I have been escalating to the call centres but nothing is happening.</p> <p>I contcated Johan on friday 7th July 2017 and requested feedback i was advised it might be paid in today 10/7/2017.</p> <p>What is going on Santam does the agents not know how to do their jobs </p> <p>I want my money as I paided today, I am using my phones for personal use as well as my small business on the side. </p> <p>The agent Virgil am I dealing with does not call me back after he promises to do so, at the moment he not answering my calls </p> <p> </p> <p>please assist urgently</p> <p> </p> <p>regards</p> <p>Nicole</p>