Pathetic after sales service

I would recommend proceeding with caution if you are insuring with Santam. They are very u n d e r h a n d e d and s c a l y. Their Santam Switch product underwent a change, where they apparently required customers to move over their policy to a different banner. They say they sent out a notice for this, but were unable to provide me with any proof or receipts of the same. I did not receive ANY such notice, they just went ahead and unfairly cancelled my policy which is a complete breach of contract. In any event, when I called in to reactivate or redo my policy from scratch, I asked them to please provide me with the call recording thereafter, since I as the customer should have a copy of the policy activation, and since this is now done telephonically I requested the call recording for the same. It has been 14 days that they have not been replying to my requests, even though I am receiving read receipts that they are reading my emails. I further called in twice thereafter where the 2 other consultants Marvin and Lindiwa promised to send the recordings to me right away, they did not. I now even sent them a policy cancellation request last week, which they did not reply to that either. I had to call in today and hold for several minutes to telephonically cancel the policy since they are so non-responsive on email.

Bear in mind, an insurance company can refuse policy claims if the details they have for you on the system is incorrect - this is the reason I wanted the policy activation recording, so that I have a clear copy of the information that I gave them (bank details, etc) being correct and true, so that there are no issues if I need to claim in future. So them refusing to send that recording and consciously avoiding my follow up emails is looking very calculated right now.

I would not risk doing business with them.