PATHETIC

On 12 January 2016 i had a burglary and certain household items and my car was ******. I submitted a claim with Santam insurance and i am still waiting for the claim to be finalized. My household contents claim was rejected because my alarm was not activated even though i have submitted proof that it was damaged due to lightning.<br> <br> I have signed an agreement of loss on Tuesday 8 March 2016 for the car claim and was promised that my claim would be settled the same day by claims consultant Pieter Kruger, however it was not settled.<br> I called again on Friday 11 March 2015 to enquire about my payment and was again promised that the insurer had signed off the claim and payment would be effected immediately.<br> On Tuesday 15 March 2015 I called again because payment was not received and was assured by Pieter Kruger that payment should have been done. He also promised me that he would look into the reason why and would call me back in 10mins.<br> After 3 hours without hearing from him I called again to find out what the delay was and was informed that the claim has been sent to a new assessor for evaluation.<br> <br> I do not understand the reason. Maybe because i am BLACK