Pathethic

If you want your car to be insured with a company that values their clients and their clients safety Santam is not the insurer for you. Their assessors take short cuts and will do anything to save Santam money even if it means compromising your safety on the roads. I was standing next to the gear box specialist when he wsa on the phone to Santams assessor, I could hear what he was saying. He told the gearbox specialist that they have spent so much money on my car that they dont want to spend any more than they have to. They sent my car to BMW Menlyn they took weeks and still couldn't fix my car. Santam disputed the repairs the whole way through, they took so long that my 30 day car hire had expired in the mean time they were the ones holding up my repairs. So I had to keep borrow a family members car while waiting for Santam to sort it out. They could not care less, there was no sense of urgency. Then I was told to take my car to another repairer in Pretoria West. The repairer told the assessor that my engine needs to be overhauled but once again the assessor said no. So in short they have been doing quick fixes on my car as I result I have broken down twice on the side of the highway once on the N14 and once on the N1. If you are a female do not insure with Santam they would rather spare their pocket than ensure that the job is done properly and their clients are getting what they pay for. It has been an absolute battle dealing with Santam and I am still sitting with a car that is no where near to what it was before my accident. If you enjoy stress, being **********, having call center agents put the phone down on you and having your safety on the road compromised then Santams the insurer for you. Save your pockets and comprise client safety, well done Santam!!!! They increased my premium without letting me know, I received no notification from Santam just a sms from my bank when the increased debit order went off. Could they not have the courtesy to at least let me know. So my premium has gone up but my car is still broken, how does that work???