paid double access

I am actually dissapointed with Santam, my geyser in my main home burst on Monday, and they sent out plumbers to replace it, to whom i paid R1500.00 access, the water was also leaking in the cottage, and I asked the same plumbers to have a look at it, and they said the geyser there burst as well, but they said I should log a new claim and they will come out the next day to replace it, to which I did log a claim, but Santam sent out other plumbers, who again asked me to pay another R1500 access, which means I paid R3000 access for the two geysers which was in the same property, when they could have just sent out the one plumbing company and I could have paid one access amount