OVER charging without informing me

<p>I contacted Santam before I moved to inform them that I am moving from a free standing house into a Granny flat 4 roads down (keep in mind that it is in the same area). <br />They then increased my premium saying I my area is different. I fought this matter and advised them that they can even check on Google Maps that my area is still the same. <br />After promising to contact me back on the same day they only came back to me 2-3 days later and reduced my premium. Today I received an SMS and they debited my account for the amount I queried even though my policy document said I should be debited approximately R60.00 less. <br />I called in to query and they said this was the pro rata amount that I had been charged for moving. Not once in any of the calls or emails did they mention it to me. <br />The consultant kept on talking about my premium but I kept telling her it had nothing to do with my premium i would like to know why i was charged this excess amount. She kept talking in circles without answering my question. <br />Then 10 minutes later she informs me they can reimburse me for that amount they over charged me but I would have broken cover this month. <br />I was so upset because I pay my premium on time every month and not once was i told about this pro rata amount. <br />I dont think its fair that I should suffer due to their negligent error that they are now denying. <br />I would like to listen to those calls myself if this is the case because clearly they are lying and are not owning up to their mistakes!</p>