Over 60 days and no payout/ no corresondence

referring to claim ***2<br> <br> I am not suprised that there are so many complaints over the pathetic service offered by your company and untrained rude, pathetic consultants.<br> <br> your client rear ended my brand new vehicle at traffic lights, I was advised to submit all required documents of which i did, Santam said it would take less @ least 60days, we are on the 90th day to resolve the matter,<br> <br> Zama sent me an e-mail indicating that he has transfered everything to Julia Mogase who will contact me within 10 days, i had to contact Julia 20days later, of which she claimed she is waiting for the client to pay an excess. your client is not unaware of any excess to be paid, you know why? the *********** Julia has not contacted the client. <br> <br> does Santam take into account that qoutes are valid for only 30days and as it stands parts prices have gone up, will Santam allow me to re-submit my qoutes?<br> <br> I want this resolved ASAP as i wont be losing my car\s warrranty over your ***********