Outstanding Takealot Voucher – Unfulfilled Santam Quote Promotion

I responded to an adverti*****t stating that if I completed a quote with Santam and they could not beat my current premium, I would receive a Takealot voucher. Santam was unable to match or beat my existing premiums and excesses, and I then requested guidance on how to claim the voucher.

The consultant, Nazeem, advised me to send my current policy document, which I did promptly. I provided the most recent policy reflecting my valid premiums and cover. To date, I have received no feedback or voucher, despite it now being almost three weeks since submitting the required documentation.

I am requesting urgent feedback and confirmation of when I will receive the promised voucher.