OUTSTANDING PAYMENT FROM JULY

Good day dear SANTAM Claims Administrator, on the week of the 15 October 2017, I called your call center regarding the attached medical account. The help desk operator assured me that the claim was paid in full in the month of August. On the 23 of October 2017 I received a message (see below) informing me that the claim was only paid on the 4 October 2017. No proof of payment, no payment reference, no names nothing was given, does this not sound strange?? Yesterday, I received a message from the hospital in the UK informing me that: 1. Either the account was not paid or 2. some reference was used that is not known to the hospital. This issue has been going on for more than 4 months and needs to be resolved asap. I will also be making calls like mad, untill we all results. Top service was delivered by the HOSPITAL staff, but yet we do not get clear answers from the claims department. Deborah, I apologies for this, but I can assure you that this will get my highest attention.