Outstanding claim on damaged geyser.

I logged a claim for a faulty geyser via email on 9 June, I have provided all the information needed including an alternative contact number. I tried calling the contact person Velile Nzuza who told me that they handed over the claim to the claims department to get service provider who will come to my house and assess. To this day I'm still heating bath water on the stove and it's taking a toll on my wallet. I will never recommend this company to anyone because they're quick to debit my account with monthly payments with ****py customer service.