**Ongoing Delay and Poor Service – Third‑Party Motor Claim**

Good day,

I logged this review early on Friday, 24 April 2026. Since then, I have received two responses stating that Client Care would get back to me “shortly.”

Unfortunately, both responses appear to be automated, as no meaningful follow-up has taken place.

I would appreciate clarification on what “shortly” means in this context. Additionally, the most recent reply I received this morning indicated that you had responded to me privately; however, I have not received any such communication.

I am disappointed by the ongoing delay and the lack of direct engagement regarding my review, and I would appreciate a clear update on when I can expect a proper response.

Santam’s reply 24 Apr 2026 at 09:01 Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Santam’s reply 24 Apr 2026 at 14:42 Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Santam’s reply 28 Apr 2026 at 08:28 The business has rep**** privately, and only Ms. Kleinsmith can view this message. Why do businesses and reviewers write private replies?